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What People Say

What People Say

“In opening a high-end day spa, one needs a detailed management structure that encompasses staffing, marketing and utilization of the physical plant. O’Keeffe is capable of all of this, and is very well connected in the industry, across the country and internationally; a networking advantage that is very useful. Our experience with Spa Profits Consulting Inc. was extremely positive. We have confidence in their work, and will use them again.” ~Dr Peter Fransblow


“Vivienne was a big asset in the development of our spa. From her financial and operational planning, sourcing of equipment and products and the recruitment of our spa director, Vivienne made the process seamless.”~Mr. Michael Kalmar, Owner, The Old Mill Inn, Toronto


“From the initial phone consultation, Vivienne and her associates literally took us by the hand and led us, step by step, through the great unknowns of opening our first day spa. Starting with the development of our concept and turning it into reality was truly amazing. Vivienne, along with her team, produced such a work of art that taking the business plan to the bank was truly invigorating (the bank loved the business plan so much they did not want to return it). With the finances secured relatively easily, the spa layout and equipment procurements were equally painless. Not only did they have ideas on how the layout should look, they listened very carefully to us and to what we wanted the end product to look like. With continued support throughout construction, all the way to personally training the staff, Spa Profits Inc. helped us succeed in creating a very successful business. We are working on setting up a second location, and Vivienne O’Keeffe, along with her very capable associates, are right by our sides. They are a great asset; we are using them now and we will be using them in the future.” ~James Gutzke, Owner, Meridien Day Spa


“Vivienne is perhaps the most internationally and broadly knowledgeable person I know with respect to the spa and wellness industry. Vivienne is the only person I called to fill the role of raising the bar in terms of international education. She made me look very smart with that decision.”   ~Jack Morrison, past President of Leading Spas of Canada


“From the inception to every aspect of the procedures and policies of the spa, she has set the standard which Body Blitz will always follow. Her value is priceless, and I, as the owner of Body Blitz, will continue to include Vivienne O’Keeffe in all my current and future plans. Thank you, Vivienne!” ~Laura Polley, Owner and President, Body Blitz Spa


“To describe Vivienne and her work with the Spa Industry Association of Canada is to say she is a dedicated visionary. Vivienne’s passion, enthusiasm and dedication have been instrumental in assuring the success of the spa program. The SIAC is indebted to her for this and her ongoing advocacy for the maintenance and implementation of high standards throughout the spa industry.” ~Diane Sparrow, Riverstone Spa


“Since 2005, Vivienne O’Keeffe has consistently demonstrated her commitment to helping spas attain performance excellence in her role as a SpaQuality Certified Consultant. Through attention to detail and dedication to leading and improving the spa industry, she has guided spa professionals in developing their spas’ Quality Systems to ensure that their guests experience a tranquil and safe environment and are treated with genuine caring. SpaQuality LLC is proud to recognize Vivienne as a Senior SpaQuality Certified Consultant.” ~Julie Register, SpaQuality


“Vivienne’s long association with, and in-depth knowledge of the needs of the international spa industry, assured us that the end product would greatly enhance the quality of student we could deliver into the industry. It was a pleasure to work with Vivienne and her very capable team of professionals; we are enormously pleased with the quality of the finished product.” ~Jack Morrison, Managing Director, Elmcrest College (Now Bryan College)


“Vivienne is someone I not only respect greatly in the world of spa, but someone I hold dearly within my circle of friends.” ~Leslie Lyon, Spas2b