What every spa needs to remember about its clients “I am your loyal customer who needs to be cared for every bit as much as the flowers in your garden. I have opinions about everything – including my experiences with your business, which I will be sharing freely with family and friends. I may seem hardy and easy-going, but your taking me for granted is at the peril of your P and L statements. I am constant, committed and compassionate....

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Someone recently asked me, what are my strengths as a spa consultant? As an introvert I find it hard to speak about myself, though in business we do have to explain what sets us apart, so here it is: my depth of experience in the trenches in the broad spectrum of the wellness industry has given me a keen understanding of what is required to make a spa wellness business successful.  I grew up living above a hair, skin and wellness spa in Ireland...

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I passionately believe Spa can heal the world. Why such a bold statement? Well, if we nurtured opportunities to truly connect with who we are on a deeper level, we would have little interest in things that do not benefit the whole planet or individual beings. What I love about the spa and wellness industry overall is the fact that we can heal and do good. I believe an authentic spa experience offers an opportunity to connect with who we are at...

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