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The customer’s soliloquy

The customer’s soliloquy

What every spa needs to remember about its clients I am your loyal customer who needs to be cared for every bit as much as the flowers in your garden. I have opinions about everything – including my experiences with your business, which I will be sharing freely with family and friends. I may seem hardy and easy-going, but your taking me for granted is at the peril of your P and L statements. I am constant, committed and compassionate. What I am...

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The strength of Spa Profits

The strength of Spa Profits

Someone recently asked me, what are my strengths as a spa consultant? No one likes to boast, but when you own a business, you do have to understand what sets you apart so that you’ll know when a project is a good fit. When I began in this business, the spa industry was in its youth. There were not enough seasoned spa professionals to fill all of the positions being created as more spas popped up with the phenomenal growth. Spa Profits...

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How Spa Profits came to be

How Spa Profits came to be

I passionately believe Spa can heal the world. Why such a bold statement? Well, if we nurtured opportunities to truly connect with who we are on a deeper level, we would have little interest in things that do not benefit the whole planet or individual beings. What I love about the spa industry overall is that fact that we can heal and do good. I believe an authentic spa experience offers a an opportunity to connect with who we are at the level...

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