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The customer’s soliloquy

The customer’s soliloquy

What every spa needs to remember about its clients “I am your loyal customer who needs to be cared for every bit as much as the flowers in your garden. I have opinions about everything – including my experiences with your business, which I will be sharing freely with family and friends. I may seem hardy and easy-going, but your taking me for granted is at the peril of your P and L statements. I am constant, committed and compassionate....

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The strengths of a spa consultant

The strengths of a spa consultant

Someone recently asked me, what are my strengths as a spa consultant? As an introvert I find it hard to speak about myself, though in business we do have to explain what sets us apart, so here it is: my depth of experience in the trenches in the broad spectrum of the wellness industry has given me a keen understanding of what is required to make a spa wellness business successful.  I grew up living above a hair, skin and wellness spa in Ireland...

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How I came to be a spa consultant

How I came to be a spa consultant

I passionately believe Spa can heal the world. Why such a bold statement? Well, if we nurtured opportunities to truly connect with who we are on a deeper level, we would have little interest in things that do not benefit the whole planet or individual beings. What I love about the spa and wellness industry overall is the fact that we can heal and do good. I believe an authentic spa experience offers an opportunity to connect with who we are at...

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