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Mind over matter wellness

Mind over matter wellness

A new white paper reveals the incredible importance of mental health to our overall well-being By Vivienne O’Keeffe  A few weeks ago, as I was about to begin a talk on mental wellness, a gentleman in the audience came up and asked me if I would be discussing mental illness. His question caught me off guard because I’d recently had the pleasure and honour of working with an esteemed international group to produce and launch a comprehensive white...

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Spa success without unnecessary risk

Spa success without unnecessary risk

There are many ways to succeed in today’s spa business. Taking unnecessary risks isn’t one of them By Vivienne O’Keeffe I recently heard about a day spa owner planning to put a new $95,000 laser treatment machine into service mere days after a brief training program and taking delivery of it. Shaken by the obvious perils of inexperienced technicians zapping spa guests with advanced targeted devices, and having written and spoken...

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Spa virtual bookkeeping

Spa virtual bookkeeping

I have great news for spa owners and operators who have been desperately seeking a sustainable way to take care of bookkeeping and accounting needs! With delight, I introduce you to Number Connections by Janet Carmichael Professional Corp, an accounting and bookkeeping company with a mission to relieve spa business owners of the stress and time it takes to manage their bookkeeping and payroll. Many small businesses view their bookkeeping as...

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Mental Wellness white paper – Global Wellness Institute

Mental Wellness white paper – Global Wellness Institute

I am honoured to have worked on a new Mental Wellness white paper from the Global Wellness Institute – discusses mental wellness pathways, new mental wellness evidence and horizons. With (from left back to right front): Patricia Ladis, Lahra Tatriele, Alina Hernandez, Gerard Bodeker PhD, Sergio Pecorelli MD PhD, Vivienne O’Keeffe, Margareth Brepohl, Chicco Tatriele, Lawrence Choy MD, and (not shown in photo) Beata Aleksandrowicz,...

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The customer journey

The customer journey

The key to the customer experience is supporting your employees and sharing your vision By Vivienne O’Keeffe   It was every spa’s nightmare: a client suffering a medical emergency. As bad as the experience was for the customer felled by a seizure, it was certainly no picnic for the staff caught in a haze of frenzied interactions between paramedics and the client’s family. I don’t mean to diminish the harm caused by any physical impairment. But...

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