Code of Conduct
– We are deeply committed to your success
– If it is worth doing, it’s worth doing right
– Quality in relationships and systems
– Honesty, truthfulness and integrity are our foundation
– Courage to dream tempered with the wisdom of experience
Our commitment to our clients
We are deeply committed to our clients’ success and go above and beyond to deliver quality, consistency and excellence.
We are unafraid, and have the wisdom and experience, to suggest innovation that will benefit our clients even if it seems an unusual choice. This ability has been a game changer for our clients.
We serve our clients with integrity, competence, independence, objectivity, and professionalism. We thrive with you in an atmosphere of mutual respect.
We mutually establish with our clients realistic expectations of the benefits and results of our services.
We only accept assignments for which we possess the requisite experience and competence to perform.
Before accepting any engagement, we ensure that we have worked with our clients to establish a mutual understanding of the objectives, scope and fee arrangements.
We treat appropriately all confidential client information that is not public knowledge, take reasonable steps to prevent it from access by unauthorized people, and will not take advantage of proprietary or privileged information, either for use by ourselves, the client’s firm, another client, or other party. We are happy to sign a non-disclosure/confidentiality agreement.
Our commitment to community and the earth
We believe in the power of community to nurture all sentient beings; to help them realize self actualization in the soil of love and caring.
We encourage conscious choice and sustainable practices in all product selections and management of byproducts generated by spa services.
Our commitment to fiscal integrity
We agree in advance with a client on the basis for fees and expenses and will charge fees that are reasonable and commensurate with the services delivered and the responsibility accepted.
We negotiate and pass along all discounts directly to our clients. We do not accept commissions, kick backs and referral fees for any product, equipment or materials we recommend. We test all product, equipment or materials we recommend thoroughly in house before we ever contemplate recommending or using a product, equipment or materials on a client’s project.
Our commitment to quality in the spa industry
We set up quality systems that support development, growth and expansion of spa and wellness facilities in concert with growth and development of all team members and clients.